Refund and Return Policy

REFUND & RETURN POLICY

At FitLawz, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Eligibility for Returns

Since many of our products are consumable in nature (such as supplements, powders, and nutrition products), we do not accept returns for items that have been opened, used, or have broken tamper-evident seals.

Returns are accepted only if:

You received a damaged or defective product
You received the wrong item, flavour, size, or quantity
The product was delivered in poor condition

To request a return, you must contact us within 7 calendar days of receiving your order at mailoffitlawz@gmail.com with:

Your order number
Clear photos/videos of the product
A brief explanation of the issue

For damaged packages or missing items, you must notify us within 48 hours of delivery.

Return Process

Once your return request is reviewed and approved, our team will provide return instructions or arrange a pickup (depending on service availability in your area).

To qualify for a return:

The product must remain unused
Original packaging must be intact
All accessories, labels, and invoices must be included

After receiving the returned item, our quality team will inspect the product before approving a replacement or refund.

Refunds

If your return request is approved, the refund will be processed to your original payment method within 7–10 business days after the returned item is received and inspected.

Please note:

Bank or payment gateway processing times may vary
International refunds may take additional time due to banking and currency conversion processes
Shipping charges (if any) are non-refundable unless the error was on our side

Order Cancellations

Orders can be cancelled free of charge within 10 hours of placing the order or before dispatch, whichever happens first.

To cancel your order, contact us immediately at:

📧 mailoffitlawz@gmail.com

Please include your order number for faster processing.

Once an order has been dispatched, it cannot be cancelled. However, eligible return requests may still be initiated after delivery as per this policy.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used products
Products with broken tamper seals
Products damaged due to misuse, negligence, or improper handling by the customer
Gift cards or promotional items (if applicable)